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Hosted Connections helps national Business Advisors and Accountants' Haines Watts deliver a more personal service

About Haines Watts

Haines Watts is a Top 15 firm of business advisors who specialise in advising and supporting business owners. The organisation supports over 35,000 companies and business owners around the UK, providing their clients access to a huge amount of business expertise and knowledge.

Haines Watts fresh thinking and practical business approach underpin their values.

With over 60 UK office locations housing over 1,000 staff working to support clients, Haines Watts believe in translating their technical knowledge into sound commercial advice, such that clients understand the information and the impact it will have on their business.

The Challenge

Haines Watts were moving their Kettering office to a new state of the art premises and required an up to date and scalable telephony and data solution to match.

The previous location worked off ISDN lines and an on site PBX which suffered downtime on numerous occasions.

With this in mind they were looking for a large and stable link into their network, with business continuity if there was an on-site failure to route calls to another regional office.

Haines Watts needed a trusted provider to project manage moving their numbers from the incumbent supplier and the installation of the data link and hosted PBX at their new site.

"The telephony and data project ran smoothly from start to finish. We had peace of mind one of the key components of our office move was in hand, through constant updates at each stage of the project. I wouldn't hesitate to recommend Hosted Connections to anyone looking for a similar solution"

Rob de Main, Head of Operations and Technology

The Solution

The ISDN lines and on-premises PBX have gone.

In their place Hosted Connections installed a 100mb fibre lease line with guaranteed quality of service. This provides the highest quality voice connectivity to the outside world utilising new desk-top colour screen VOIP phones.

The fibre lease line also services Haines Watts IT requirements, with Hosted Connections working closely with HW Technology throughout the installation process to ensure the project ran smoothly for all parties.

The final stage of the project took place over a weekend to avoid disruption, with user and admin training taking place on the Monday morning.

Business continuity is now in place with calls automatically diverting to a sister Haines Watts site in the event of the building being inaccessible.

The solution completely future proofs Haines Watts telephony  and means the hassle of maintaining a hardware-based infrastructure's stripped away to reveal a much easier system to control.

The Benefits
  • Dedicated fibre lease line

  • High voice quality

  • DDI calling and voicemail to each extension

  • Flexible and easy to use call forwarding

  • Business continuity with automatic failover in place

  • Costs controlled, predictable

"We looked at a number of different suppliers and decided on Hosted Connections as they offered us the most complete, flexible and cost effective solution. We've been impressed with their professionalism throughout the transfer of our services and were allocated a dedicated project manager who handled the whole porting process. By choosing Hosted Connections we've been able to implement an innovative and intelligent system which means important calls reach the right people first time."

Chris Timms, Regional Managing Director